Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Dwelixy!
We proudly ship to customers worldwide. Please read our shipping policy below before placing your order.
Processing Time
Orders are processed within 1–3 business days after payment has been received and verified. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
Delivery times vary depending on your location:
| Region | Estimated Delivery |
|---|---|
| United States | 5–15 business days |
| Canada | 5–15 business days |
| United Kingdom | 5–15 business days |
| Europe | 5–15 business days |
| Australia & New Zealand | 5–15 business days |
| Rest of the World | 5–15 business days |
Please note these are estimated delivery times and may vary due to customs, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout unless a free shipping promotion applies.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after shipment.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Multiple Packages
To provide faster delivery, items from the same order may be shipped separately from different warehouses. If this happens, you will receive separate tracking numbers where applicable.
Incorrect Address
Please ensure your shipping address is correct before completing your order. Dwelixy is not responsible for orders shipped to an incorrect address provided by the customer.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to customs processing, carrier issues, severe weather, or peak holiday seasons. We appreciate your patience and understanding.
Lost or Damaged Packages
If your package arrives damaged, contains the wrong item, or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will investigate the issue and, where appropriate, arrange a replacement or refund.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team at info@dwelixy.com. We aim to respond to all inquiries within 24–48 business hours.